GET TO KNOW
Candi is one of our office nurses (Dr. Bob's wife and Dr. Dan’s mother). She has a Bachelor of Nursing from Temple University and a Master of Nursing from The University of Pennsylvania. She has been working with Dr. Bob since 1979. Her skills and expertise in the field of Pediatrics has been a key to the success of Andorra Pediatrics. Candi's job includes counseling parents on the phone, taking patient histories, and giving immunizations. She has many years of experience talking with parents on the telephone and has a keen sense of recognizing when a child is sick. Candi has a special compassion in helping parents learn the skills needed for successful parenting.
Michelle is one of our office nurses. Nurse Michelle has a Bachelor of Nursing from Temple University. She has been working at Andorra Pediatrics since she graduated in 1987. Michelle is always on the run, talking with parents in the office and on the telephone, taking patient histories, giving immunizations, and drawing blood from children of all ages. She has a special expertise in helping parents with common childhood issues. Michelle helps with telephone calls after hours and her sound advice has earned her parent's trust and respect. Michelle has a kind heart and will spend the extra time necessary to put a parent's mind at ease.
Jann is the practice administrator and has been with Andorra Pediatrics since 1987. Jann takes her job very seriously and has been largely responsible for keeping Andorra Pediatrics a successful business. When the office gets busy, she can be found helping whoever needs extra help. All non-medical questions or problems can be directed to her. Jann helps to develop many of the office policies that keep the practice running very smoothly.
Kim is the office manager and will help you with problems involving insurance issues. She is the guru on insurance and billing issues. If she cannot answer your question, no one can! Call Kim concerning any problems with payments, rejections, coverage issues, etc. Kim makes it her point to follow through with problems until they are resolved. She is also responsible for the quality control of our immunizations.
Zakia will take patient histories, workup patients, give immunizations and perform venipunctures (blood draws) when needed. Blood draws are done as a courtesy for our patient’s so families do not have to go to the lab to have blood drawn. When not busy with patients, you will see Zakia entertaining other kids in the office.
Jacque, Trish, and Christine are the receptionists. They will answer the telephones, schedule appointments, and help to make your visit to Andorra Pediatrics as pleasant as possible. They are all masters at helping parents and have developed an expertise in directing telephone calls to the member of our staff that can provide the most help. The receptionist’s also help patients check in and out of the office in the most efficient manner. Completing specialist referrals, retrieving records from other offices, and obtaining ED reports is also something that you can expect the front desk to help you with.
Joan works closely with our billing company to resolve any billing issues that may occur. She spends a lot of her time speaking to insurance companies arguing on the behalf of our patients. Insurance denials are a common occurrence, and it is Joan’s job to figure out where the problem is and get it fixed. This may involve Joan speaking to families to verify insurance numbers, birthdates, spelling of a child’s name, etc. Joan will do whatever is necessary to get the job done.
Monday 9:00 am - 5:00 pm
Tue - Thur 9:00 am - 8:00 pm
Friday 9:00 am - 5:00 pm
Sat & Sun: By appointment
8945 Ridge Ave #5
Philadelphia, PA 19128